Privacy Policy
At tarkelviora, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial statement analysis services and educational resources.
Information We Collect
Personal Information
We collect information you provide directly to us when using our services. This includes your name, email address, phone number, and business details when you register for our learning programs or request consultation services.
- Contact details (name, email, phone number, postal address)
- Professional information (job title, company name, industry)
- Educational background and experience level
- Payment information for course enrollment
- Communication preferences and course interests
Automatically Collected Information
When you visit our website, we automatically collect certain technical information about your device and how you interact with our services. This helps us improve your experience and understand which educational content is most valuable.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security and content personalization | 12 months |
| Browser & Device Info | Website optimization | 24 months |
| Page Views & Interactions | Course content improvement | 18 months |
| Session Duration | User experience analysis | 12 months |
How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain effective communication about our financial analysis programs. We're committed to using your data responsibly and only for legitimate business purposes.
Educational Services
We use your information to provide course materials, track your progress through our learning programs, and offer personalized guidance based on your experience level and career goals.
Communication and Support
Your contact information allows us to send course updates, answer questions, and provide technical support. We also use it to inform you about new courses that match your interests and professional development needs.
Important: We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience with tarkelviora.
Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. Sharing only occurs in specific circumstances and always with appropriate safeguards in place.
Service Providers
We work with carefully selected third-party providers who help us deliver our educational services. These include payment processors, email platforms, and cloud hosting services. All providers are bound by confidentiality agreements and must meet our security standards.
- Payment processing companies (for secure transaction handling)
- Email service providers (for course communications)
- Cloud storage services (for secure data backup)
- Analytics platforms (for website improvement)
- Customer support tools (for efficient assistance)
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government regulations. This includes compliance with taxation requirements, consumer protection laws, and other legal obligations that apply to educational service providers.
Your Privacy Rights
Under Australian Privacy Principles and other applicable laws, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Information
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect in our records.
Request Deletion
Ask us to delete your personal information, subject to legal retention requirements and ongoing service needs.
Limit Processing
Restrict how we use your information while maintaining your access to purchased courses and services.
How to Exercise Your Rights
To make a privacy request, contact our privacy team directly. We'll respond within 30 days and work with you to address your concerns. For complex requests, we may need additional time but will keep you informed throughout the process.
Data Security and Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- SSL encryption for all data transmission
- Secure cloud storage with Australian data centers
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Automated backup systems with encryption
- Network monitoring for suspicious activities
Administrative Controls
Our team follows strict privacy protocols. Staff access to personal information is limited based on job responsibilities, and all team members receive regular privacy training. We maintain detailed access logs and conduct regular compliance reviews.
Data Breach Response: In the unlikely event of a security incident, we'll notify affected individuals within 72 hours and take immediate steps to secure your information.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Retention Periods
Course enrollment records are maintained for seven years to comply with educational regulations and provide ongoing access to your certificates. Marketing communications data is kept for three years unless you request deletion. Financial transaction records are retained for seven years as required by Australian tax law.
Deletion Process
When information reaches its retention limit or you request deletion, we permanently remove it from our active systems. Some information may remain in backup systems for additional security periods, but it becomes inaccessible for business use.
International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place through contractual protections and adequacy decisions.
Cross-Border Protections
All international transfers comply with Australian Privacy Principles. We use standard contractual clauses, adequacy decisions, and binding corporate rules to ensure your information receives equivalent protection regardless of where it's processed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and understand how you use our services. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Performance cookies to understand website usage patterns
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant course recommendations
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
Notification Process
For material changes that affect how we use your information, we'll provide at least 30 days' notice. This gives you time to review the changes and make informed decisions about continuing to use our services.
Privacy Questions or Concerns?
Our privacy team is here to help. Contact us if you have questions about this policy or want to exercise your privacy rights.